❓ Frequently Asked Questions (FAQ)

Welcome to our FurBaby Fanatic FAQ 🐶🐱! We’ve answered the most common questions below to make your shopping experience smooth and simple.

📦 Shipping

Q: Do you offer free shipping?
A: Yes! We proudly offer FREE worldwide shipping 🌍 on all orders.

Q: How long will my order take to arrive?
A: Delivery times vary by location:

• USA: 7–15 business days
• Canada, UK & Europe: 7–20 business days
• Australia & New Zealand: 10–20 business days
• Rest of the World: 10–25 business days

Q: Can I track my order?
A: Absolutely! 📦 You’ll receive a tracking number by email once your order ships.

 

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.

Q: Do you offer refunds?
A: Yes 💳 — once we receive and inspect your return, we’ll process a refund back to your original payment method within 5–10 business days.

Q: What if my item arrives damaged?
A: Please email us HERE within 7 days with photos, and we’ll send a replacement or issue a refund.

 

🐾 Products

Q: Are your products safe for pets?
A: Yes! ✅ Every item we carry is selected with safety, comfort, and fun in mind.

Q: Do you offer personalized items?
A: Yes! 🎀 Some of our products can be customized with names or engravings. Please note that personalized items are non-returnable.

 

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards 💳, PayPal, Apple Pay, Google Pay, and Shopify’s secure checkout options.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, email us HERE as soon as possible and we’ll do our best to help.

 

💌 Still Have Questions?

If we didn’t answer your question here, feel free to reach out anytime at: HERE
We’re always happy to help you and your fur babies 🐾💖.